Passenger Service Officer (Ferry Operations - Full Time) [Singapore]


 

Responsibilities

1. Baggage Check-in Counter

  • Greet and address passenger at counter with "Good Morning Sir/Madam."
  • Request and conduct passenger ‘s travel documents/Boarding pass verification
  • Check-In Pax Baggage/Item under SPOS Baggage Check-In module using pax boarding pass.
  • Weigh the bag/item for excess kg. Collect excess baggage charges.
  • Tag baggage/Item with Baggage Sticker & Destination Colour Code accordingly.
  • Provide left luggage services.
  • End the service by "Thank You Sir/Madam” and direct passenger to turnstile to exit if possible.

2. Passenger Handling at Boarding Gate/Pontoon

Pre-Boarding

  • Radio CCC for ferry location & estimated time of arrival
  • Execute pre-boarding SOPs for any late arrival ferry of more than 15 mins from schedule timing.

Pax / Baggage Reconciliation

  • Verify the number of baggage transferred to vessel against baggage manifest.
  • Prepare two copies of baggage manifest for baggage reconciliation with Ferry Master.
  • Ensure both copies of baggage manifest are signed off by Ferry Master

Boarding Clearance

  • Radio staff at jetty to check with Ferry crew for boarding clearance.
  • Update trip status in SPOS Boarding Module to ‘Boarding’, to commence boarding when ferry is ready for boarding.

Boarding Handling

  • Guide passengers to queue in two single files at turnstile.
  • Carry out crowd control and emergency services when needed.
  • Ensure all passengers must scan their boarding passes at the turnstile reader one by one to enter.
  • Defer passenger with ‘Red Check’ displayed on turnstile screen that is not on current boarding trip away from boarding queue.
  • Ensure all passengers have boarded the ferry via the Pontoon Reader System.

Trip Closure

  • Close ferry trip in SPOS to print Passenger Manifest for Ferry Master.
  • Inform ferry agent the total number of passengers for them to process the Port Clearance.

3. Handle Passengers disembarkation

  • Carry out safety check at Pontoon before disembarkation.
  • Ensure Porters are at standby at pontoon to assist arriving passengers with their baggage.
  • Inform ICA In-Charge & Assistant Manager when there is a surge in the arrival of Passengers.
  • Ensure passengers follow safe disembarkation practice.
  • Assist passengers with special needs.

Requirements

  • Minimum 'Nitech' level qualification
  • Candidates with no experience but wants to build a career in Terminal Port Operations, with a positive attitude and willingness to learn, are welcome to apply
  • Candidates with Occupational First Aid will be an advantage’
  • Perform shift 6 days workweek (AM - 7am to 3pm / PM - 3pm to 11pm)
  • Good company welfare and training opportunities in Passenger Services and Terminal operations
  • Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting
  • Work Locations - Tanah Merah Ferry Terminal and HarbourFront Terminal

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