Customer Care Executive [India]


 

Chinmay Daoo

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle

Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvement.

Job Type: Full-time

Pay: Up to ₹24,000.00 per month

Schedule:

  • Night shift

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer service (Preferred)

Language:

  • English (Preferred)

Speak with the employer
+91 9303800840


 

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